Free Download Putting ITIL® into Practice Problem Management Techniques (2025)
Released: 08/2025
Duration: 2h 38m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 344 MB
Level: Intermediate | Genre: eLearning | Language: English
Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as a best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including
In this course, ITIL trainer David Pultorak outlines each technique's what, why, where, and how with examples, giving you the basis to practice them until they become fully engrained.
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