Itil V5 Foundation Certification Prep: Ai-Native Masterclass
Published 3/2026
Created by Vinay Kumar
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 88 Lectures ( 7h 42m ) | Size: 6.1 GB
What you'll learn
✓ Understand the ITIL V5 Service Value System (SVS) and how its five components work together to deliver value in modern digital service organizations.
✓ Apply the Unified Product and Service Lifecycle (PSLM) and understand all 8 lifecycle activities used to manage digital products and services.
✓ Use the 7 Guiding Principles of ITIL to make effective service management and transformation decisions in real organizational scenarios.
✓ Understand the Four Dimensions of Service Management and identify how people, technology, partners, and processes influence service outcomes.
✓ Learn the 15 ITIL Foundation practices across the MSF, PIC, and CAI bundles and understand their purpose in modern IT service management.
✓ Apply the 7-step Continual Improvement Model (CIM) to identify improvement opportunities and drive service performance improvements.
✓ Understand AI governance concepts within ITIL V5, including EU AI Act risk tiers and responsible AI principles for service management environments.
✓ Prepare for the ITIL V5 Foundation certification exam using quizzes, practice exams, and exam strategy techniques.
Requirements
● No prior ITIL certification is required. This course introduces all ITIL V5 Foundation concepts from the beginning.
● Basic familiarity with IT service management or IT environments is helpful but not mandatory.
● A willingness to learn modern service management concepts such as the Service Value System, ITIL practices, and the PSLM lifecycle.
● A computer or mobile device with internet access to watch the lectures and complete quizzes and practice exams.
● Learners preparing for the ITIL V5 Foundation certification may benefit from reviewing the downloadable study resources and practice tests included in the course.
Description
ITIL V5 Foundation Certification - AI-Native Masterclass
The ITIL V5 Foundation certification exam launched in February 2026. This course is designed to help learners understand the updated ITIL V5 framework, including its AI-native service management concepts, governance structures, and lifecycle model.
Across 88 lectures organized into 15 structured modules, you will build the knowledge, practical understanding, and exam preparation strategy needed to approach the ITIL V5 Foundation certification with confidence and apply the framework in real service management environments.
The course combines certification preparation with real-world examples so you can understand how ITIL concepts operate inside modern digital organizations.
What Makes This Course Different
• A continuous enterprise case study (GlobalFinTech) runs throughout the course so you can see how ITIL concepts apply in a real organization.
• AI governance concepts are explained in context, including EU AI Act risk tiers, responsible AI principles, and governance frameworks relevant to modern service management environments.
• The course includes more than 60 downloadable resources such as framework reference guides, implementation templates, governance checklists, study tools, and practice materials.
• Role-play scenarios simulate real decision-making situations faced by service managers and transformation leaders.
• Quizzes and practice exams help you evaluate your understanding as you progress through the course.
What the ITIL V5 Foundation Exam Looks Like
The certification exam typically includes
• 40 multiple-choice questions
• 90 minutes exam duration
• Passing score of 65%
• Closed book format
The exam focuses on applied understanding of the ITIL framework rather than simple memorization.
Key Topics Covered in This Course
This course prepares you to understand the major concepts tested in the ITIL V5 Foundation certification, including
• The Service Value System (SVS) and its components
• The Unified Product and Service Lifecycle Model (PSLM)
• The Seven Guiding Principles of ITIL
• The Continual Improvement Model and its seven steps
• The Four Dimensions of Service Management
• The 15 ITIL practices included in the Foundation syllabus
• AI governance concepts relevant to digital service environments
The 15 ITIL Foundation Practices Covered
MSF (Monitor, Support and Fulfil)
• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management
PIC (Plan, Implement and Control)
• Change Enablement
• Deployment Management
• IT Asset Management
• Information Security Management
• Service Level Management
CAI (Collaborate, Assure and Improve)
• Continual Improvement
• Relationship Management
• Supplier Management
• Service Configuration Management
• Service Catalogue Management
GlobalFinTech Case Study
Throughout the course you will follow the GlobalFinTech case study - an AI-enabled financial services company operating across multiple markets. Each module applies ITIL concepts to this scenario so you can see how governance, lifecycle management, and service practices work together in a complex digital environment.
Course Learning Experience
This course includes
• 7+ hours of structured video lessons
• 88 lectures across 15 modules
• Multiple quizzes throughout the course
• 2 full practice exams with 40 questions each
• Role-play scenarios that simulate real service management decisions
• More than 60 downloadable resources and implementation templates
• Study tools such as flashcards and structured study plans
Who this course is for
■ IT professionals preparing for the ITIL V5 Foundation certification exam.
■ Service desk analysts, service managers, and IT operations professionals who want to understand modern IT service management frameworks.
■ DevOps engineers, cloud engineers, and platform teams working in digital service environments.
■ Digital transformation leaders, project managers, and consultants implementing service management practices.
■ Professionals who already hold ITIL 4 Foundation and want to understand the updates introduced in ITIL V5.
■ Students or beginners interested in learning the fundamentals of IT service management and ITIL frameworks.
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