Customer Experience Management Cxm
Published 6/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 0m | Size: 1.17 GB
ransform Your Business with Powerful Customer Experience Insights
What you'll learn
Learn the fundamentals of customer experience, such as the customer lifecycle, touchpoints, and lifecycle events
Know what makes customers happy and loyal.
Measure CX using industry-standard metrics and link them to business outcomes
Collect, interpret, and act on customer feedback using data analytics
Explore common barriers to delivering excellent CX and strategies to overcome them.
Tools and data-driven opportunities to deliver more personalized and memorable customer interactions.
Understand the difference between CX and CXM
Use journey mapping tools to visualize customer interactions across stages and touchpoints.
Create a CX strategy that integrates customer personas
Requirements
There are no requirements or prerequisites necessary to take this course.
Description
As customer expectations change more quickly than ever before, delivering an exceptional experience must become a competitive advantage.If you are working in an industry where customer experience matters a lot for customer retention, then this time-demanding CXM-Customer Experience Management course is the best one you can choose.This course is designed to equip learners with the essential knowledge, tools, and insights to become experts in delivering the best customer experience.You'll explore the foundations of customer experience (CX) and uncover critical metrics and their impact in real life. You will be able to analyze customer feedback and understand the impact of CX on optimal business outcomes.We will discuss the common CX challenges, along with tips to overcome them. Additionally, in our course, you will be able to identify innovation opportunities to create memorable, high-impact customer interactions.You will gain a thorough understanding of customer experience management (CXM) as you go. You will develop knowledge of tools and techniques for journey mapping, using data to inform decisions, and designing omnichannel experiences, which is a smooth and integrated approach to customer interactions across multiple channels that guarantee customer satisfaction, loyalty, and business outcomes through a combination of interactive assignments, real-world case studies, and hands-on strategies.This course will guide you in becoming a professional who can deal with customers efficiently and effectively, regardless of whether you are a professional looking to improve customer relationships or an organization looking to build a customer-first culture.Don't miss out on the chance to become an expert in CXM- customer experience management.Enroll Now!This course comes with the following Sections:Introduction to Customer Experience: In this part of our course you will get a brief idea of customer experience, and what counts while considering customer experience. In this context, we will discuss the customer life cycle, its stages, CX metrics, and lots more.CX Metrics: Throughout this section of our CXM course, learners will learn about the key customer experience (CX) metrics such as NPS, CSAT, CES, and CLV to understand how to measure and improve customer satisfaction and loyalty. A linkage between CX performance and business outcomes like revenue, churn, and retention is also discussed.Challenges of Customer Experiences: There are some common challenges organizations face in managing customer experience, from data limitations to personalization struggles. In this section, learners will understand the root causes of these challenges and how to overcome them for a more effective, scalable CX strategy.Opportunities for Innovations in Customer Experiences: In this part of our course, you will explore innovative ways to enhance customer experience, including data-driven strategies, advanced technologies, etc. Learners will also explore the 5 C's framework for exceptional customer experience.Customer Experience Management: The purpose of this section is to introduce you to the concept of Customer Experience Management (CEM), and the difference between CX and CEM. You will get practical guidelines on CEM and will explore various CXM software.Understanding the Customer Journey: The focus of this section of our course is to help learners understand the full customer journey by exploring its key stages, touchpoints, and common pain points. It also introduces journey mapping tools and techniques to improve customer interactions across all phases.Four Pillars of Omni Channel CXM: The four key pillars of omnichannel customer experience management, covering diverse touchpoints from emails to marketing automation will be covered throughout this section. You will understand how to integrate channels, tools, and technologies to deliver a seamless and unified customer experienceDesigning a CX Strategy: By aligning customer experience goals with business objectives, this section of our CXM course guides participants in designing an effective CX strategy. For meaningful, data-driven experiences, it discusses customer personas, Voice of the Customer (VoC), and personalization
Who this course is for
Individuals working in sales, support, service, or client relations
CX and Marketing Teams
Business Leaders and Managers
Entrepreneurs and Startup Founders
Data Analysts and Product Managers
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