[MULTI] Training & Development Programs For Hotel Staff

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Training & Development Programs For Hotel Staff
Published 2/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 30m | Size: 3.45 GB​

Design, deliver, and evaluate effective training programs to improve service quality, performance, and career growth in
What you'll learn
Explain the role of training and development in improving hotel performance and guest satisfaction
Conduct training needs analysis and design structured training programs for hotel staff
Apply appropriate training methods and delivery techniques across hotel departments.
Evaluate training effectiveness and link learning outcomes to performance results.
Develop leadership and career development pathways to support employee retention and succession planning.
Requirements
Basic understanding of hotel operations or hospitality management
No prior HR or training experience required
Interest in staff development, training, or supervisory roles
Access to a computer or mobile device with internet connection
Description
This course contains the use of artificial intelligence.This course provides a comprehensive foundation in designing, implementing, and evaluating training and development programs for hotel staff. It is designed for hospitality professionals who are responsible for staff training, performance improvement, and long-term talent development within hotel organizations.The course begins by exploring the foundations of training and development in the hospitality industry, emphasizing the importance of training in enhancing service quality, operational efficiency, employee engagement, and guest satisfaction. Learners will examine adult learning principles and understand how experiential, practical, and motivation-driven learning applies to hotel environments. The course also highlights the strategic role of training in supporting hotel business objectives and fostering a strong learning culture.The second module focuses on training needs analysis and program planning. Learners will gain practical tools to identify skill gaps across hotel departments, conduct training needs assessments using performance data and guest feedback, set measurable learning objectives, and design structured training plans. Budgeting, resource allocation, and return on investment considerations are also addressed.The course then explores various training methods and delivery techniques, including on-the-job training, classroom and workshop-based learning, e-learning solutions, coaching, mentoring, and cross-training programs. Learners will understand how to select appropriate training methods based on job roles, operational needs, and learning objectives.In the later modules, the course examines how to evaluate training effectiveness and measure performance impact, linking training outcomes to guest satisfaction, service quality, and compliance requirements. Finally, the course focuses on leadership development and career growth, covering supervisory skills, succession planning, employee retention, diversity and inclusion training, and long-term learning and development strategies for sustainable hotel growth.
Who this course is for
Hotel supervisors and department heads responsible for staff training
HR and Learning & Development professionals in hospitality
Hotel operations managers seeking to improve service quality and performance
Hospitality students preparing for supervisory or management roles
Entry- to mid-level professionals transitioning into training or people development roles

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