The Ai-Driven Customer Service Representative
Released 07/2025
With Brad Cleveland
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 40m 59s | Size: 73 MB
Discover how AI transforms customer service by automating routine tasks, personalizing interactions, and providing real-time guidance while preserving the human touch.
Course details
Explore the powerful role of AI in reshaping customer service operations. In this course, instructor Brad Cleveland shows you how AI can act as your new supportive teammate-handling repetitive tasks, generating personalized insights, and offering real-time coaching-to improve service quality and deliver. The course also covers critical aspects of AI such as multilingual support, ethical use, and how to manage escalations when human intervention is needed. By examining examples across diverse industries, you'll gain practical strategies to balance technology with authentic human empathy. Upon completing this course, you'll be equipped with the skills you need to stay ahead in an ever-evolving AI-driven landscape.
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