Professiona Diploma: Business Communication & Office Skills
Last updated 5/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.98 GB | Duration: 2h 9m
Master communication, organization & admin skills to succeed in any office, front desk, or support role.
What you'll learn
Learn how to communicate professionally in both written and spoken formats
How to write clear, effective emails, reports, and business documents
Master the basics of office communication and business etiquette
Learn how to speak confidently in meetings, calls, and presentations
Understand how to build strong working relationships with colleagues and clients
Improve your ability to handle difficult conversations with tact
Learn how to actively listen and respond in professional settings
How to manage your time, schedule, and daily office tasks efficiently
Learn practical tips for staying organized and prioritizing work
How to deliver excellent customer service and front desk support
Develop the confidence to express ideas clearly and professionally
Prepare for success in administrative, receptionist, or support roles
Requirements
No prior experience or qualifications are required.
Description
Become the Office Professional Everyone Relies OnAre you ready to level up your communication skills and thrive in any office or support role? Whether you're starting your first job, returning to the workforce, or aiming to stand out in your current position - this course is your complete guide to mastering the everyday skills that keep modern offices running smoothly.In today's fast-paced business world, strong communication and office skills aren't just nice to have - they're essential. This diploma course will teach you how to speak and write with confidence, stay organized under pressure, and handle every situation like a true professional.From writing emails and reports to managing time, organizing schedules, and greeting clients at the front desk - you'll gain practical, real-world knowledge that employers look for. You'll also learn how to handle difficult conversations, stay calm in high-pressure moments, and communicate with clarity across teams, departments, and customers.What makes this course different?It's simple. You won't just learn theory. You'll walk away with real skills you can use immediately in any office, reception, admin, or assistant role - whether in-person or remote.By the end of this course, you'll be able to:Communicate professionally in meetings, emails, and callsOrganize your daily tasks, files, and office workflowsHandle customers and colleagues with confidence and professionalismUse common business tools and platforms with easePresent ideas clearly and support your team like a proStep into administrative and support roles fully preparedWhether you're a student, job seeker, receptionist, office assistant, or someone returning to work - this course will give you the skills and confidence to succeed and grow in any business environment.Your future starts with professional communication. Enroll now and become the go-to person every office needs.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Why Business Communication Is a Critical Career Skill
Lecture 3 Office Skills for the Modern Professional - Core Competencies
Lecture 4 Understanding Communication Styles and Personality Types
Lecture 5 The Basics of Professional Behavior and Attitude
Section 2: Mastering Written Communication
Lecture 6 Email Etiquette - Writing Messages That Get Read
Lecture 7 Writing Clear, Polished Business Letters & Reports
Lecture 8 Common Grammar Errors in Business Writing - And How to Fix Them
Lecture 9 Creating Memos, Notices & Internal Communications
Lecture 10 Proofreading & Editing - Sharpening Your Message
Section 3: Effective Verbal & Non-Verbal Skills
Lecture 11 Speaking with Clarity, Confidence & Purpose
Lecture 12 The Power of Tone - How You Say It Matters
Lecture 13 Mastering Active Listening in the Workplace
Lecture 14 Using Body Language for Better Professional Presence
Lecture 15 Giving Presentations and Public Speaking in the Office
Section 4: Communication Tools & Technology
Lecture 16 Using Microsoft Outlook, Gmail & Other Email Clients
Lecture 17 Working with Documents - Google Docs, Word & PDFs
Lecture 18 Spreadsheet Basics for Office Use - Excel & Google Sheets
Lecture 19 Using Communication Tools: Slack, Teams & Zoom
Lecture 20 Managing Office Tasks with Digital Tools & Calendars
Section 5: Workplace Communication Scenarios
Lecture 21 Communicating with Supervisors and Executives
Lecture 22 Interacting with Clients, Vendors & Stakeholders
Lecture 23 Team Communication - Collaboration Without Confusion
Lecture 24 Conflict Resolution - Communicating Through Tension
Lecture 25 Writing Meeting Notes, Agendas & Follow-Ups
Section 6: Administration & Office Organization
Lecture 26 File Management - Physical & Digital Systems
Lecture 27 Travel Planning, Booking & Coordination
Lecture 28 Scheduling Meetings, Appointments & Deadlines
Lecture 29 Office Record-Keeping & Confidentiality Basics
Lecture 30 Managing Office Supplies, Equipment & Facilities
Section 7: Professionalism & Career Growth
Lecture 31 Time Management & Prioritization for Office Professionals
Lecture 32 Dressing Professionally - What Office Etiquette Looks Like
Lecture 33 Building Trust and Respect in Workplace Relationships
Lecture 34 Taking Initiative - Going Beyond Basic Tasks
Lecture 35 Personal Branding & Networking for Career Success
Section 8: Final Tools, Insights & Real-World Readiness
Lecture 36 Creating a Professional Resume and Cover Letter
Lecture 37 Office Interview Skills - Answering with Confidence
Lecture 38 Common Office Mistakes & How to Avoid Them
Lecture 39 Setting Career Goals as a Communication-Focused Professional
Lecture 40 Final Thoughts, Career Motivation & Congratulations
Anyone looking to start a career in office administration or business support,New or aspiring professionals who want to improve their workplace communication skills,Receptionists, office assistants, and front-desk staff aiming to upgrade their skills,Students or job seekers preparing for entry-level administrative roles,Business owners and freelancers who want to present themselves more professionally,Employees in customer service or support roles looking to boost confidence and effectiveness,Non-native English speakers who want to improve professional communication in the workplace
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