How To Make Difficult Conversations Go Well
Published 10/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 288.24 MB | Duration: 0h 39m
A step-by-step guide for managers to turn tough feedback into positive outcomes for you and your team
What you'll learn
Prepare with confidence - know exactly what to say before you start
Structure feedback effectively - deliver messages that land well and encourage improvement
Stay calm and professional - manage your own nerves and emotions in the moment
Guide the conversation - keep things on track without becoming defensive or losing control
Agree clear next steps - identify actions and commitments to move forward positively
Follow up the right way - build accountability and ensure lasting results
Requirements
No requirements or experience required
Description
Stop dreading difficult conversations - start leading them with confidence.Do you dread difficult conversations at work? You're not alone. As a manager or team leader, one of the hardest parts of your role is giving feedback or raising sensitive issues. Done badly, these conversations can damage relationships, lower morale, or even lead to dips in overall performance. Done well, they can build trust, improve results, and strengthen your team.Try our simple 5-step method to handle feedback, conflict, and performance issues with ease.In this course, you'll learn a proven framework to handle tough conversations with confidence and clarity. You'll discover how to stay calm, stick to the facts, and guide the other person towards real improvement.We'll cover common situations such as:Addressing underperformanceRaising misconduct or behaviour concernsTackling conflict between team membersImproving poor communicationBy the end of the course, you will be able to
repare effectively so you feel confident, not anxiousPractice and plan to avoid going off trackDeliver feedback in a constructive, professional wayPaint a clear picture of the improvement you expectSecure agreement and commitment to actionThis is not about scripts or being robotic, it's about having real, human conversations that get results and preserve relationships.With years of HR consulting experience, I've supported hundreds of managers in turning "difficult conversations" into positive outcomes. Now you'll have the tools to do the same.Join today and take the stress out of difficult conversations so you can lead with confidence.You're a manager, supervisor, or team leader responsible for people,You want to handle performance, behaviour, or communication issues without stress,You're avoiding or delaying a difficult conversation because you're not sure how to approach it,You worry about damaging relationships when giving feedback,You want a simple, practical method to make conversations more effective,You'd like to feel calmer, clearer, and more confident when tackling tough topics
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