Customer Service With Ai: Practical Skills And Automation
Published 12/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.29 GB
Learn how to apply AI to handle inquiries, automate support, and improve customer satisfaction
What you'll learn
How AI systems understand customer intent and generate accurate support responses
How to automate common customer inquiries without losing tone, clarity, or brand consistency
How to design AI driven conversation flows that reduce handling time and improve resolution rates
How to handle complaints, refunds, cancellations, and sensitive service cases using AI assistance
How to apply chatbot etiquette, safety rules, and tone control in real customer interactions
How to build, configure, and deploy AI chatbots without coding
How to integrate AI tools into existing customer service and support workflows
How to use analytics and performance metrics to measure and improve AI driven support quality
How to balance AI automation with human escalation for complex customer issues
How to create a complete AI powered customer service framework with KPIs and feedback loops
Requirements
No prior experience with AI or machine learning is required
Basic understanding of customer service or support processes is recommended
Familiarity with using web based tools and online platforms
Willingness to apply practical examples and experiment with AI tools during the course
Access to a computer and stable internet connection
Description
Customer service is no longer just about answering questions. Modern support teams are expected to deliver fast, accurate, and consistent responses across multiple channels while handling growing volumes of requests. AI makes this possible, but only when it is applied correctly. This course shows you how to use AI as a practical, reliable tool to improve customer service quality, efficiency, and scalability.You will learn how AI systems understand customer intent, generate accurate responses, and support human agents instead of replacing them. The focus is on real implementation, not theory. Every concept is connected to concrete workflows you can apply in customer support, sales support, and customer success environments.Throughout the course, you will build a structured approach to AI driven customer service. You will design conversation flows, automate repetitive interactions, and learn when and how to escalate issues to human agents. Special attention is given to maintaining a professional tone, protecting brand voice, and ensuring safe and predictable AI behavior.This course covers:How AI processes customer inquiries and delivers consistent, high quality responsesAutomating frequently asked questions without creating robotic or frustrating experiencesDesigning conversation flows that guide users to resolution with minimal frictionHandling complaints, refunds, cancellations, and complex service cases with AI assistanceApplying chatbot etiquette, tone control, and safety rules for real customer interactionsBuilding and deploying AI chatbots without coding using ChatGPT, Chatbase, and SlackIntegrating AI into existing customer service workflows and toolsUsing analytics and performance metrics to monitor, measure, and continuously improve AI responsesCreating an end to end AI customer service strategy with KPIs, feedback loops, and optimization cyclesWhat makes this course different is its practical focus. You will see real examples of AI in customer service, analyze successful implementations, and learn why certain approaches work while others fail. The course is designed to give you reusable patterns and decision frameworks, not isolated tricks.By the end of the course, you will have a complete understanding of how to apply AI to customer service in a controlled, scalable, and business aligned way. You will be able to reduce response times, improve customer satisfaction, and increase the overall effectiveness of your support operations.If you are responsible for customer service, sales support, or customer success and want to apply AI with confidence and clarity, this course gives you a clear path from first implementation to continuous improvement.
Customer service and support professionals who want to improve efficiency with AI,Sales and customer success specialists working with client inquiries and follow ups,Team leads and managers responsible for support quality and performance metrics,Business professionals involved in CX optimization and service automation,Anyone looking to apply AI practically in customer facing roles without technical background
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