Microsoft Dynamics 365 Customer Service Expert [ 2025 ]
Published 10/2025
Duration: 2h 32m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.29 GB
Genre: eLearning | Language: English
MB-230,Microsoft Dynamics 365 Customer Service, Dynamics 365 CRM, Dynamics 365 Contact Center, Customer Service Copilot
What you'll learn
- Understand Complete Case Management
- SLAs & Entitlements
- Customer Service Copilot
- Copilot Studio with Customer Service
- Dashboards & Reports
- KB Articles Managements
Requirements
- Basic Understanding of Customer Service
Description
TheDynamics 365 Customer Service course focuses on Demonstrationsand covers key topics.
It's also anExcellent Resource for MB-230 exam preparation.
Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.
This Course Includes
Setting of environment
Importing Data
Customer Management.
Case Management
Service-level agreements (SLA)
Entitlements for Service terms
knowledge base Management
Copilot Studio Integration
AI & Copilot Features
Dashboards & Reports
Model Driven Power Apps
This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.
This course is also suitable forDynamics 365 Contact Center users,since many features are shared between both products.
I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales and it compares with Dynamics 365 Customer Service.
After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Serviceto its full potential.
This Course will Also help you to clear you Exam MB-230 easily .
Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content.
I will be happy to help you further based on your queries, feel free to reach me on [email protected]
Wish you all the Best
Who this course is for:
- Customer Service Professionals
- Customer Service Functional Consultants
Bitte
Anmelden
oder
Registrieren
um Links zu sehen.
RapidGator
Code:
Bitte
Anmelden
oder
Registrieren
um Code Inhalt zu sehen!
Code:
Bitte
Anmelden
oder
Registrieren
um Code Inhalt zu sehen!
Code:
Bitte
Anmelden
oder
Registrieren
um Code Inhalt zu sehen!
